Lessons Abound for Businesses in the Wake of Civil Unrest


With the number of major world events happening over the last 6 months, I have to believe that people are starting to take notice and ask why. In many cases perhaps there is no reason to ask why, such as the overturn of the Tunisian government, or the similar situation in Egypt. Even as we speak the unrest in Libya is building to a crescendo, with people around the globe starting to feel the impact at the gas pump and in the stock market. Not to mention there are plenty of people, myself included, that are waiting to see the outcome, and what it means for not only the Middle East and African countries, but for all peoples and countries around the world. Business should take lessons from these situations as well, not only of the impact to them, but for what it means in the country of “YourBusinessToday”.

We often look at situations in foreign countries and think that it could never happen to us, and what we certainly don’t think about are the similarities between a country and a business. Any time you have a population of people being governed by a body who has greater and greater power and control in the eyes of those people, you really walk a fine line. It is the responsibility of those in power to take a step back, listen to their people, and ensure that not only do they understand them but are working on their behalf to make things better for them. Without people to lead, and people who want to follow you, you have no authority and can and will lose much. Whether that much is a company or a country is based on your situation, but the result is generally still the same.

In tribes such as the Trobriander and others around the world they have this concept correct. There are even companies such as Gore that get it right. You have to keep groups small, allow the people to have a voice, base authority on merit, and truly have your people’s best interest at heart because your people are you and you are your people. When you create a hierarchical system, giving greater and greater authority while separating the leaders and people from each other, you often end up playing a huge game of telephone to understand what is really going on with the people. Authority and respect needs to be earned by leaders, and voluntarily given by followers. When you try to force it, or demand it, you degrade the entire structure of trust and communication. We see this when we look at world leaders who are killing their citizens to maintain control, or taking money out of their pockets in one form or another to fill their own, or even in the case of working over their people’s heads and behind their backs on “diplomatic policies” that are really about making the leaders power and money greater (sometimes at the expense of the people they serve).

Unfortunately we fail to notice, or do anything about, the actions of business leaders that are equally egregious. We as human beings tend to view it as a greater tragedy when bad things happen to a people of a country, but accept it more when it comes from a business. While business leaders may not be mowing down their employees (and who knows, perhaps some do!) there are certainly cases where they are making deals for their own benefit, and lining their own pockets because “they earned it”. I’m sure that many of the world leaders out there being overturned and ousted believed the same thing at one time or another.

The time may not have come yet, but I believe that if current events are any indication, the time will come when people around the world will begin to become infected with the pandemic virus of “we won’t take it any more”. As this day draws near businesses better take heed and make changes, because as the global economy changes, the global environment changes, and one only knows how many governments change there will certainly be the possibility of a target being painted on the front and back of every business leader. Again, we’re not there yet, but that day may not be too far in the future.

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One thought on “Lessons Abound for Businesses in the Wake of Civil Unrest

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